Program Feedback Management

In a time of renewed emphasis on accountability, the performance of government programs is coming under closer scrutiny than ever before. Program analysts and managers are being asked to provide directors, department heads, media, and the public with detailed insight into public sector program outcomes.


White Paper

Program feedback management measures what matters
With SPSS solutions you can capture constituent feedback across multiple touchpoints and combine it with hard metrics. Read more

Traditionally, program assessments included hard data, such as program take up, money spent, and other metrics. This approach, however, provided only a partial view of a program’s effectiveness. Senior-level officials, policymakers, and other stakeholders want to know how a program is viewed by the people who participate in it and by the community at large. In addition, they want insight into results on an ongoing basis, so that programs can be kept in line with the expectations of citizens and policymakers.


Case Study

Ministry uses survey solution to strengthen educational and administrative programs
Israeli Ministry of Education uses Dimensions to manage more survey projects, deploy them faster and more cost effectively. Read more


Program feedback management helps you to incorporate feedback into program assessments. Through program feedback management, you can:

  • Understand exactly how satisfied constituents are with various aspects of a public program.
  • Discover potential issues or areas of dissatisfaction and promptly take corrective action.
  • Compare program outcomes across time periods and geographic areas.
  • Build increased citizen support, as participants and community members see that their feedback is incorporated into program planning.
  • More easily determine strategic direction for both existing and proposed programs.
  • More confidently priorities budget spend.
  • Meet statutory oversight requirements.

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  • "As we draw towards the successful conclusion of the above project I want to express my thanks to your staff and my admiration for their skills and professionalism."

    Loman O’Byrne
    Chief Executive, South Dublin County Enterprise Board
  • "By using the software tools provided by SPSS, we have cut out process time by 70 percent.…Because the output generate by SPSS is so impressive, it makes people in authority sit up and take notice of your results."

    Jacqueline Martin
    Principal Support Officer at East Ayrshire Council
  • "Measurement is critical to give us an accurate picture of the way things are in the field and identify areas for change or improvement," stated Gatt. "Dimensions is an excellent tool that enables us to measure and immediately understand what is occurring and then take appropriate action."

    Chaim Gatt
    PhD, Director of research and statistics in the Ministry of Education's IT division
  • "The SPSS scanning process and capability to drill down into our public consultation survey data has become a bedrock on which the project can move forward. Our increased survey and analysis capability has also impressed several partners who have now fully bought into the National Reassurance Project in Oldham."

    Keith Bentley
    Chief superintendent of Operations at Oldham
  • "While previously the full investigation process might have taken weeks, we're now able to track down fraud cases within days. We typically express the added value of our department in terms of financial results. By using IBM SPSS Modeler, these results have doubled each year since 2007."

    Andor de Vries
    Fraud Analyst at Zorg en Zekerheid
  • "Now, by using SPSS expertise and their online survey capabilities, it was easier and faster to measure opinions. Dimensions is an excellent tool that enables us to collect feedback in a timely manner and also deliver huge cost savings to the organisation."

    Ian McKenna
    Head of Framework Awards at HETAC
  • "Literally hundreds of intervening variables have been identified and SPSS software has proven invaluable in determining which of these have the most impact when planning and delivering services."

    Dr. Tony Alderton
    Researcher at Kent County Council