Log a Support Ticket

Please fill out the form below with as much information as possible and a member of the team will get in touch.

You will receive a First Response to your inquiry within 24 hours.

Note: Students please refer to your university professor or site coordinator for any IBM SPSS queriesOnly queries sent by the designated contacts in the IBM SPSS Academic agreement i.e. the College/University IT team, can be answered by our support team. We will not be able to assist with you directly under ANY circumstance.

"*" indicates required fields

E.g. Windows 10 32 bit
E.g. Statistics 25, Modeler 18.1
You can find this code in the email you received from us together with the link to the software. If you don’t have it, please contact the account owner or IT department in your organisation.
If Software is already installed: To find your lock code go to the application’s installation directory (e.g. C:Program FilesIBMSPSSStatistics25), search for the application “echoid.exe” on the search bar and run that application. E.g. 4-2CEEB
You can withdraw consent at any time. For details on how you can manage your subscriptions – click here
Learn more about our data protection and privacy policies.
This field is for validation purposes and should be left unchanged.

Are you a student?
If you’re a student looking for a license or assistance, please contact your Institution’s SPSS Administrator as a first point of contact.

Fix Simple Issues Easily