Predictive analytics helps connect data to effective action by drawing reliable conclusions about current conditions and future events.
Predictive analytics, like enterprise resource planning (ERP) and customer relationship management (CRM), is both a business process and a set of related technologies. Predictive analytics leverages an organisation’s business knowledge by applying sophisticated analysis techniques to enterprise data. The resulting insights can lead to actions that demonstrably change how people behave as customers, employees, patients, students and citizens.
The predictive analytics process begins by exploring how specific business issues relate to data describing people’s characteristics, attitudes and behavior. These numeric and free-form data sets, which originate from both internal systems and third party providers, are cleansed, transformed and evaluated using statistical, mathematical and other algorithmic techniques. These techniques generate models for classification, segmentation, forecasting, pattern recognition, sequence and association detection, anomaly identification, profiling, propensity scoring, rule induction, text mining and advanced visualisation.
Combining predictive analytics models with organisational business knowledge provides insight into such critical issues as customer acquisition and retention, up-selling and cross-selling, fraud detection and outcome improvement. Through measuring uncertainty surrounding these issues, predictive analytics enables proactive risk management, refining key decision making processes through controlled, iterative testing of potential actions and their likely intended-and unintended-consequences. These findings and their corresponding business rules can then be deployed within front-line operational systems to identify new revenue opportunities, measurable cost savings, repeatable process improvements and sustainable competitive advantages.
Predictive analytics carries strategic and tactical ramifications for organisations that recognize the inherent value locked within their existing enterprise data. Strategically, predictive analytics provides a quantitative foundation for rapidly identifying, objectively evaluating and confidently pursuing new market opportunities. Tactically, predictive analytics identifies precisely whom to target, how to reach them, when to make contac, and what messages should be communicated.
Discover the bottom-line benefits of becoming a Predictive Enterprise through the use of predictive analytics.