Webinar: Predictive Analytics in Insurance
– Getting it Right When Your Customers Need You Most
Now Available On Demand
Did you know that the quality of customer experience is the biggest factor influencing customer loyalty?
Watch this 1 min sneaky peeks to learn more about the speakers and the topics covered on the webinar.
The explosion of new sources of data in all its forms (structured or unstructured), like Social Media or Internet of Things, drastically changes the insights Insurers can gain about the needs and expectations of their current customers. The use of Advanced Analytics delivers a personalised experience to each customer when they need it most – at the time of making a claim. The financial benefits are real and significant both from a revenue, risk management and profitability perspective.
Watch this recorded webinar, “Predictive Analytics in Insurance – Getting it Right When Your Customers Need you Most“, where our two outstanding speakers Tony Boobier and Dr. Claire Jordan shared their experience and success stories in delivering analytics solutions in insurance, and practically answered the following questions:
- How can Advanced Analytics practically improve the quality of customer experience when it matters most?
- How can analytics positively impact key business processes during moments of truth?
- What does it mean to be an Analytics Insurance Enterprise and what benefits can be gained?
Watch On Demand
Predictive Analytics in Insurance
– Getting it Right When Your Customers Need you Most
Tony Boobier, Insurance Industry Big Data Subject Matter Expert
Tony Boobier BEng CEng FICE FCILA FCIM MCIPS has almost 30 years of broad-base experience in the insurance sector. After over 20 years of working for insurers and intermediaries in customer-facing operational roles, he crossed over to the world of technology in 2006, recognising it as one of the great enablers of change in an increasingly complex world.
Based in Kent, UK, he is an award-winning insurance professional holding Fellowship qualifications in engineering, insurance and marketing ‘with other stuff picked up along the way.’ A frequent writer and international public speaker, he has had many articles published over three decades on a wide range of insurance topics ranging from claims management to analytical insight, including the co-creation of industry-wide best practice documents.
His insurance focus is both broad and deep, covering general insurance, life and pension, healthcare and reinsurance. He is particularly interested in the cross-fertilisation of ideas across industries and geographies, and the ‘Big Data’ agenda which he believes will transform the insurance industry. ‘I lie awake at night thinking about the convergence between insurance and technology’, he says.
Claire Jordan, Senior Analytics Consultant at Presidion
Working with Presidion since 2007, Claire has extensive experience in the design and implementation of applied predictive analytics. The insurance industry is becoming increasingly competitive and analytics can be used to understand what your customers need and when they will need it. Claire will be sharing her experience on how to make the most of the data you have ensuring you meet the needs of your customer when it matters most.